Shipping policy

Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Estimated Delivery Time
Typical delivery time is 5–7 business days depending on destination and local courier performance. Peak seasons may cause slight delays.

Order Tracking
Once your order ships, you will receive a tracking number so you can monitor delivery progress.

Shipping Coverage
We ship to most international locations. If your area is not serviceable, checkout will notify you.

Delays & Customs
Delivery times may vary due to customs clearance, weather, or logistics issues that are outside our control.

Incorrect Address
Please double-check your shipping address before placing the order. We cannot guarantee replacement for orders delivered to incorrectly provided addresses.

Damaged or Missing Items
If your package arrives damaged or incomplete, contact support within 48 hours with photos, and we’ll arrange a suitable resolution.

 

(INTERNATIONAL SHIPPING)

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase.

SHIPPING TIME:

  • USA & Canada: 7 days

  • Australia and New Zealand: 10 Days days

  • Europe: 7 days

  • Rest of the world: 7 - 12 days

If you just received a shipment notification please allow 1 to 3 working days for the tracking information to update.

WRONG ADDRESS:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us a formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion infinyqstore@gmail.com, however, in this specific scenario, we cannot issue a refund.

Please contact us ASAP so we can help at infinyqstore@gmail.com. Each case is different so be sure to include all relevant information when contacting us.

IMPORT TAXES / REFUSAL OF PACKAGE:

We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and...

  • The customer refuses to accept the package

  • No attempt is made in the country of destination to deliver the package.

We have the right to abandon the package(s) and will not be responsible for any refund.